Process Optimization

Server and Application Insourcing

As part of the clients global IT strategy an increasing number of the server and client applications were being insourced from regional IT offices to a centralized virtual platform.

The central IT function was being overloaded by requests and there was an urgent need to remove this bottleneck. I assisted in documenting and optimizing the process and handed it over to a new dedicated team. During process development I worked with internal IT staff to anchor the process with corporate stakeholders and policies.

I also produced detailed documentation of the process in order to allow global IT to communicate it clearly to local IT.

Today the process is being run effectively by a dedicated team with the ability to meet the needs of local business divisions.